Today I saw Michelle and we spent two hours styling my wardrobe, I felt inspired by my own clothes, I have so much more to wear than i realised. The pile of clothes lapelled need to alter, charity shop, and sell , made me feel, organised and resourceful, the best bit is I can now see what my mistakes and repeat buys have been.
Lindsay Higgins
I always feel inspired and more confident when I spend time with Michelle
Emma Bolton
“Great presenter , inspirational speaker, we used Michelle for an international convergence in Bali, she engages with the room and fills the room with ideas, and new business opportunities.”
Paul O'Brien. L'Oréal Australia
"You know you have made it when a Parisian admires your dress, and someone else comments on your jacket whilst waiting for the Eurostar in Paris."
Lisa Jenner, Style and Shopping Client
“I had a colour consultation with Michelle and a shopping trip. I have completely changed my look and developed my own style in all areas, hair, make up, clothes and accessories! I now have a good idea what will work and more importantly what won’t work."
Sonia, Style ID Client
"I was absolutely gutted to hear that Michelle and I couldn’t go on one of our shopping trips because of Covid-19.
However, the brilliant and ever-resourceful Michelle, suggested that we have an hour long FaceTime catch up and I was (in advance) to pull clothes out of my wardrobe which I wasn’t sure about in readiness to try them on in real time, using the technology, in front of her, then have a debrief about why or why not they didn’t work. Before the session, I sent photos to Michelle of the clothes which I was going to show her on the day.
It was so lovely to see Michelle’s face and her opening comments were about my long lockdown hair and products to buy to help me out. Just what I needed. Fantastic. We chatted about all manner of current trends too (more of that, later!) which might suit me and then trying on time….!
I then dashed in and out of another room and got changed to show Michelle, and then we chatted about them.
At one point, I was in a pair of brown leather trousers (I wasn’t sure about them), she sent me back to find shoes to try on with them to give me some height (which led to a chat about the kind of new shoes I should buy for the Summer….as I’d dragged out a tatty old pair which were the quickest and easiest to show…!) Brilliant! I ordered a fabulous pair, on-line, THAT afternoon! I now feel like I will wear the trousers with a denim shirt and other tops and will feel amazing, when I can go out! It was great too to chat about some of the other clothes I was reticent about.
As we were chatting, Michelle sent pictures of current trends (which I would never think about to buy for myself) but these were really super food for thought. I laughed at the possibility of me in dungarees and what did I do……I bought a pair (as a result of our chat) and ABSOLUTELY LOVE THEM! I now absolutely live in them.
Michelle followed up our session with a Pinterest board for me, which has been brilliant.
It’s real value for money in this time that we can’t go on our regular shopping trips and has made me feel like I’ve got some wonderful clothes to wear and I FEEL GREAT AS A RESULT. I’d love to do this four times a year (if we can’t do face to face shopping twice a year) so that I keep on trend with an injection of Michelle’s style MAGIC. Highly recommend and loved it. Using the technology was almost as good as meeting face to face.
If you’re a new client, you might need more time in your consultation, but I guarantee that as a result, you will feel confident, stylish, fabulous and really to stylishly face the post COVID-19 world with a spring in your (fabulously styled) step and looking amazing. DO IT. "
Donna Green
“Michelle's consultation process is one that has enabled our salon to grow. It helps our stylists develop relationships with their clients and build on the client journey. Having the ability to look at a client and know what suit not only their hair but also eye colour, skin colour and also their lifestyle has allowed us to constantly improve the service we offer.
Clients come to us as experts in our industry so having the knowledge of body types, personality traits means we can target clients in a much more professional way. I'm sure the ability to listen to our clients and keep them coming back has had a positive impact on our recent growth and also contributed to our recent British hairdressing business award.”
Joe Hemmings. Bloggs Salons
“MICHELLE HAS INSPIRED ME SO MUCH, HER ENTHUSIASM IS INFECTIOUS. HER KNOWLEDGE & UNDERSTANDING OF BOTH THE EMOTIONAL & PHYSICAL IMPACT ON THE WAY YOU LOOK & HOW YOU FEEL HAS ON US, SHE HAS A GREAT KNOWLEDGE IN THE THEORIES OF SKIN TYPES & BODY TYPES, WHICH HAS HELPED ME TO UNDERSTAND MY CUSTOMERS MORE & INSPIRE THEM TOO! IT’S MAGIC
Debbie Cope
"MICHELLE IS AN OUTSTANDING EDUCATOR. HER SESSIONS ARE FOR ALL SKILL LEVELS AND INCLUDE HANDS ON, REAL WORLD SITUATIONS WITH CLIENTS WHICH MAKES A HUGE DIFFERENCE. THE USE OF PHYSICAL COLOUR AIDS WITH CONSULTATIONS ENCOURAGES INVOLVEMENT FROM BOTH HAIRDRESSER AND CLIENTS. I HAVE NEVER SEEN MY TEAM SO EXCITED ABOUT PUTTING INTO PRACTICE SKILLS GAINED IN A TRAINING ENVIRONMENT BEFORE.
CLIENTS WHO JOINED US FOR THE EXPERIENCE BOOKED SERVICES ON THE DAY AND THE SESSION HAS ALREADY UPLIFTED NOT ONLY MY TEAMS COLUMNS, BUT THEIR CONFIDENCE AND ABILITY TO ASSES, RECOMMEND AND TREAT. I’VE PERSONALLY NEVER FELT SO IN CONTROL WHEN GIVING A CONSULTATION."
Mark Craswell. Umberto Giannini
"Having michelle host sessions at ucas has been great for not only boosting confidence with employees but for making us think about how people perceive us in the workplace. Within 24 hours of promoting her return, places filled up with a waiting list in place – all based on word-of-mouth recommendations. She really is brilliant."
UCAS Events Co-ordinator
"I will be going round to all the salon teams to have a de-brief on what they have learned and how they have changed themselves for the better and how they now approach their clients. All the staff that attended your sessions over the last 2 days have walked away very excited, motivated and eager to get back into the salons to start on their clients. Just that alone is amazing and we thank you!"
Dan Hemsley, Technical Director - Maurice Meade Salons (Australia)
"Working with Michelle Blake O’Brien at Headmasters has given us all as an art team/company a much needed refresh into not just looking at the clients hair but the whole person. Her style of consultation has given us a fresh approach that is quick and easy, and can be translated to all ages and abilities."
Suzanne Alphonse, Academy Manager - Headmasters
"We all had a fantastic day was full of new information everyone is buzzing from it. You have put us on the right path to give clients the best possible journey thank you so much!
Can’t wait for the next course! : )"
Andy Mitchell - Alan Edwards Salons
"MANY OF MY CUSTOMERS NOW LOOK TO ME TO HELP THEM CHOOSE THE BEST THINGS FOR THEM AND I FEEL I CAN DO THIS REALLY USEFULLY NOW. THIS SOFT-SKILLS TRAINING HAS GENERATED SALES AND PROMOTED OUR PERSONAL SERVICE TO OUR CUSTOMERS."
Sarah Jane, Bodega Womenswear, Cheltenham
"MICHELLE’S TRAINING IS HIGHLY PROFESSIONAL AND HAS ENCOURAGED ALL TEAM MEMBERS TO INDULGE THEIR CLIENTS WITH TOP QUALITY CONSULTATION SKILLS, INCORPORATING SKIN TONES AND NATURAL COLOURINGS AS A WAY TO FIND THEIR PERFECT COLOUR, THUS CREATING A POSITIVE AMBIANCE FOR BOTH STYLISTS AND CLIENTS.
WE HAVE SEEN AN 8% INCREASE IN OUR AVERAGE BILL FOR COLOUR SINCE MICHELLES’ VISIT. WE LOVE MICHELLE. BOOK HER NOW! "
Ken Eastwood, Salon Owner, Kennadys