"MICHELLE IS AN OUTSTANDING EDUCATOR. HER SESSIONS ARE FOR ALL SKILL LEVELS AND INCLUDE HANDS ON, REAL WORLD SITUATIONS WITH CLIENTS WHICH MAKES A HUGE DIFFERENCE. THE USE OF PHYSICAL COLOUR AIDS WITH CONSULTATIONS ENCOURAGES INVOLVEMENT FROM BOTH HAIRDRESSER AND CLIENTS. I HAVE NEVER SEEN MY TEAM SO EXCITED ABOUT PUTTING INTO PRACTICE SKILLS GAINED IN A TRAINING ENVIRONMENT BEFORE.
CLIENTS WHO JOINED US FOR THE EXPERIENCE BOOKED SERVICES ON THE DAY AND THE SESSION HAS ALREADY UPLIFTED NOT ONLY MY TEAMS COLUMNS, BUT THEIR CONFIDENCE AND ABILITY TO ASSES, RECOMMEND AND TREAT. I’VE PERSONALLY NEVER FELT SO IN CONTROL WHEN GIVING A CONSULTATION."
— Mark Craswell. Umberto Giannini
"Having michelle host sessions at ucas has been great for not only boosting confidence with employees but for making us think about how people perceive us in the workplace. Within 24 hours of promoting her return, places filled up with a waiting list in place – all based on word-of-mouth recommendations. She really is brilliant."
— UCAS Events Co-ordinator
"I will be going round to all the salon teams to have a de-brief on what they have learned and how they have changed themselves for the better and how they now approach their clients. All the staff that attended your sessions over the last 2 days have walked away very excited, motivated and eager to get back into the salons to start on their clients. Just that alone is amazing and we thank you!"
— Dan Hemsley, Technical Director - Maurice Meade Salons (Australia)
"Working with Michelle Blake O’Brien at Headmasters has given us all as an art team/company a much needed refresh into not just looking at the clients hair but the whole person. Her style of consultation has given us a fresh approach that is quick and easy, and can be translated to all ages and abilities."
— Suzanne Alphonse, Academy Manager - Headmasters
"We all had a fantastic day was full of new information everyone is buzzing from it. You have put us on the right path to give clients the best possible journey thank you so much!
Can’t wait for the next course! : )"
— Andy Mitchell - Alan Edwards Salons
"MANY OF MY CUSTOMERS NOW LOOK TO ME TO HELP THEM CHOOSE THE BEST THINGS FOR THEM AND I FEEL I CAN DO THIS REALLY USEFULLY NOW. THIS SOFT-SKILLS TRAINING HAS GENERATED SALES AND PROMOTED OUR PERSONAL SERVICE TO OUR CUSTOMERS."
— Sarah Jane, Bodega Womenswear, Cheltenham
"MICHELLE’S TRAINING IS HIGHLY PROFESSIONAL AND HAS ENCOURAGED ALL TEAM MEMBERS TO INDULGE THEIR CLIENTS WITH TOP QUALITY CONSULTATION SKILLS, INCORPORATING SKIN TONES AND NATURAL COLOURINGS AS A WAY TO FIND THEIR PERFECT COLOUR, THUS CREATING A POSITIVE AMBIANCE FOR BOTH STYLISTS AND CLIENTS.
WE HAVE SEEN AN 8% INCREASE IN OUR AVERAGE BILL FOR COLOUR SINCE MICHELLES’ VISIT. WE LOVE MICHELLE. BOOK HER NOW! "
— Ken Eastwood, Salon Owner, Kennadys